iGATE Global Solutions (www.igate.com) is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.
Walk-in for Voice Based Tech Support (Noida)
Looking for candidates with 1 to 2.5 years of experience for Voice Based Technical Support Professionals
Title: Associate
Experience: 1 – 2.5 years Relevant experience in voice based technical support processes.
Work Location: iGATE, Noida
Skills:
· Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
· Good understanding of Ticketing and Remote connect tools
· Awareness of PC Hardware Environment, Printers, UNIX
· Ability to work effectively as a team member
· Ability to handle continuous calls
· Pleasant, professional, and courteous personality
· Excellent verbal and written communication skills
· Ability to diffuse volatile situations when distressed or irate customers call for support
· Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
· Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
· Able to categorize an incident correctly for call tracking and logging purposes
Specifications:
· Job involves working only in Night Shifts
· Selected candidates must be willing to sign an employment agreement (Bond) as per the policy of the company
Education background:
* Graduates only (any discipline) but should have secured minimum of 40% in the final year))
* Excellent English speaking skills is a MUST
Walk in Date: 7-16 Oct 2009 (Except Saturdays and Sundays) | 4PM to 7PM
Venue: iGATE Global Solutions Limited,
C133A, Sector 2, Noida
Landmark: Behind Fire Station
Contact Person: Sonila (x1335, iGATE Bangalore)
What should the candidates bring when they visit our campus:
* One copy of their updated resume
* One passport size photograph
* Appointment / Appraisal letter / Last three months salary slip
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